We have neighbours across the road from us who were there before we opened. It’s a high priority of ours that they are not disturbed in any way particularly by excessive noise coming from the dog park!
If your dog/s get over stimulated by running free, playing with toys or other dogs in the neighbouring areas or your area. Please come prepared to offer distractions and practice training methods to distract them. You may need to put them on a lead and/ or reduce the duration of your visit. Dogs running up and down our fence lines can cause other dogs to get over-stimulated and in some cases start a fight within their group! We strongly discourage this type of behaviour.
It may be that a few shorter sessions work best for your dog to start with until they calm down and get used to our fascility and the stimulation it can offer. For help with distraction strategies please call Wendy for help and advice.
Our neighbours live here all year round, you mayhave booked in for an hour but they are here 24/7! We are open for a maximum of 12 hours a day during the summer and that’s a lot of noise if people aren’t considerate regarding noise during their bookings!
Let The Dogs Run reserves the right to ask people to calm their dogs down during a session by either distraction or lead methods or ask them to leave early. We also reserve the right to ask that after a few visits, if we feel that the situation hasn’t improved and we have observed that no attempt to improve the situation has been taken, we will ask that you don’t rebook until your dog’s over-stimulation improves. However, we are here to help and will be very happy to recommend alternative smaller dog exercise parks or trainers which may be able to help you and your dog!
Introduction
Your first introductory booking must be arranged by contacting Wendy, it will include a tour of our facility and explanation of our procedures. This will ensure that our facilities can provide the appropriate area and meet the specific needs required by you and your dog/s.
Online Account
Only people who have attended an Introductory Session will be able to create an online account and book future slots. No slots can be exchanged unless the other person is known to Let the Dogs Run.
Payments
Payment must be made at the point of booking. When payment is received a confirmation email and gate code will be sent to you. A further payment receipt will follow from Stripe.
A reminder email will also be sent shortly before your booking commences. Please note this does not contain a gate code. Should you forget your gate code, call Wendy.
All payments are non refundable. A credit towards another booking will be issued. The credit must be used within 1 month of the original booking. Call Wendy to arrange another session.
Timings, Bookings and Cancellations
If you are running late or arrive early, you must alert Wendy. If you do arrive late please contact Wendy by phone.
If you do not turn up and make no effort to contact us, no credit will be issued. Repeat offenders will be banned.
Let the Dogs Run can cancel a slot at any time (severe weather or illness). If this happens we will provide a credit for the cancelled slot. Travel costs will not be included. Let the Dogs Run have the right to refuse entry, evict or ban anyone they wish if we deem it necessary.
It is your responsibility to allow enough time to arrive and leave on time. All 1 hour private hire slots include entering our premise, parking, unloading, organising equipment (coats, leads etc), signing in at reception, getting to the area booked, having fun in the area, leaving the area, signing out, loading everyone back in the vehicle and leaving the car park.
Anyone who goes over their allotted time will be charged for an additional session. If they disrupt the next booked slot they will be asked to compensate them. Repeat offenders will be banned.
It is advised to recall your dog and attached its lead 10 minutes prior to your session finishing. They may be reluctant to leave, if they are having so much fun!! If you are struggling to recall your dog, please contact Wendy for assistance.
All dogs must be back in their vehicle at least 5 minutes before your session ends. On arrival please stay in your vehicle until the previous users have loaded their dog/s. If the previous user has gone over their time slot, please contact Wendy.
The person who books the slot is the named responsible person for the entire group. It is their responsibility to ensure all Let the Dogs Run rules are adhered too. A copy of the rules can be found at reception and on our website.
Only dogs that are well known to each other and socialise well out with our facility are allowed to share an area.
Maximum number of dogs per area is 4. However, if you own more than 4 and would like to bring all your dogs, please Contact Wendy.
Housekeeping and Responsibility
All owners are advised that they use our car park and our private hire areas at their and their dogs own risk. It is the named person’s responsibility to keep a close eye on the dog/s and members of their party.
Appropriate footwear and clothing must be worn on site. Ideally walking boots or wellingtons.
Please sanitise your hands at each gate way and when signing in and out at reception. Sanitiser stations are available on all gates and at reception.
All dog poo must be cleaned up, bagged and disposed of in the Dog Poo Bin provided. If you discover a dog poo in your hired area, please message Wendy.
No grooming or brushing of dogs is permitted in any areas.
No one is permitted to climb on our fences, gates, hedges or buildings. Mutley’s Play Park activities are for dogs only!
Dog Training and Management
Harsh handling of dogs is not accepted at Let the Dogs Run. We only encourage positive training methods.
Only legal training equipment is allowed. Anyone using illegal equipment will be banned immediately!
All dogs MUST BE kept on a lead apart from in the area booked by their owner.
Do not let your dog dig holes. If they do please use the shovel provided to fill in the holes. Shovels are provided beside the red box in each area and on the field shelter in the Our Wild and Woody Wood..
Do not leave your dog/s unattended at any time.
Professional trainers, dog walkers will be allowed to rent our areas but subletting is NOT allowed.
Anyone wishing to hire on a professional basis can do so only by Wendy Wallace’s permission. Please call for advice.
Our areas are available for private professional training sessions. We require prior notice to make sure we can offer the correct environment. Please contact Wendy if this is an option for you and your dog.
Illness, Vaccinations, Covid-19 and First Aid
We highly recommend that all dogs using Let the Dogs Run are fully up to date with their vaccinations, wormer and have had a kennel cough vaccine. However, we understand not all owners agree with vaccinations. Everyone using our dog exercise park does so at their own risk and their dogs own risk.
If your dog/s has been ill ( sickness, diarrhoea, etc.) within 48 hours prior to your booking you must contact us to reschedule.
If you or your dog/s become unwell after being at our facility please contact us immediately!
If you or your dog/s becomes unwell while at Let the Dogs Run, please contact Wendy immediately. Wendy’s contact details are displayed on the front of each Red box.
A First Aid Kit for humans and dogs can be found in the red box at our First Aid station. We have basic human and K9 first aid training. If you require assistance, contact Wendy. Our business name, address and postcode are displayed on the Fire Action sign above the red box,
A sign with the What 3 Words pin is also displayed beside the red boxes and in our main reception area.
